Why we charge alignment fees

Why we charge alignment fees

When we start working with a new client part way through their accounting year, we charge an alignment fee. It’s common practice for many accountants in the UK (and beyond), but you might have a few questions when you see it in your proposal. Let’s look at what it is,...
Why do we contact your old accountant?

Why do we contact your old accountant?

For any new client starting with us, one of the first things we need to do is to contact your old accountant. It might seem odd at first, but we do this both as a professional requirement, and as a way to make the handover as smooth as possible. Let’s dive into why we...
Why we ask for access to your Xero account

Why we ask for access to your Xero account

Before we send you a proposal to officially bring you on board as a Starfish client (woohoo!), we’ll ask you for access to your Xero account. If it’s your first time working with an accountant, we don’t blame you if it comes as a bit of a surprise!  Your financial...